Locate Acronis True Image in your downloads folder, double-click the icon, and follow the steps in the installation wizard. After the installation completes, start Acronis True Image and enter your serial number/product key. For the record, this did it! This KB article @ Acronis Forum and the ZIP it includes finally rid my Mac OS X of the clunky trayagent hidden background services that seemed to still be launched upon logging into OS X even though everything App wise was correctly removed. Acronis's Essential tier is $49.99 per year for one device. That level gets you all of Acronis' local backup features and ransomware protection. To protect three or five devices, you need to pay.

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I purchased a Crucial MX300 525gb SSD, installed it, started the install and ran into an issue with a Windows update file so I had to suspend the install. I fixed the Windows update issue and when I went back to install the TrueImage software I received a message indicated that an SX or MX series Crucial SSD is required. (The windows update problem was a failed installation of a file which brought my computer to a crawl and finally it would freeze.)

How do I fix this problem so I can install the Acronis software?

Thank you for any assistance you can provide.

I neglected to mention the SSD has been formatted and been assigned a drive letter. It is recognized, by name, in the device manager, disk manager and the bios app for the motherboard.

Phil, welcome to these User Forums.

The software provided with your Crucial SSD is an OEM version of the Acronis True Image program and imposes various restrictions on its use.

Support for OEM versions of ATI are provided by the vendor providing it, i.e. Crucial in this instance.

Please see KB 2201: Support for OEM Versions of Acronis Products

I have not dealt with any issues where ATI hasn't recognised a specific model of Crucial SSD but would suggest checking what type of format you have used for the drive, i.e. that it is either using MBR or GPS with NTFS format, as being the most common format, and not formatted as exFAT or using any Linux format (EXT2/3/4).

Windows

Method 1. Log viewer

Use the Log viewer, developed by Acronis Forum MVP, to quickly access the details of the latest backup run, as well as other program logs: https://kb.acronis.com/content/59335

Method 2. Locate and open the log files

1. Navigate to:
   Windows XP: C:Documents and SettingsAll UsersApplication DataAcronisTrueImageHomeLogs
   Windows Vista/7/8/10: C:ProgramDataAcronisTrueImageHomeLogs
2. Sort the logs by date modified (descending).
3. Select the log for the respective operation for the appropriate date:
   service_[date-time].log - Backup/Restore operation
   console-[GUID].log - Operations in GUI
   afcdpsrv.log, NSB_[date-time].log - Nonstop Backup
   tools_[date-time].log - Tools and utilities operations
   MediaBuilder-[GUID].log - Media Builder operations
   installer-[GUID] - MSI installation log

Mac

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Method 1. Viewing backup logs through the Console app

Using Console as log viewer is convenient as it gives quick access to all other logs that may be related and useful in troubleshooting: e.g. system logs.

1. Launch the native macOS app for viewing logs of the system and from applications. You can find it either under Applications - Utilities, or using the Spotlight search: click the magnifying glass at the right top corner, type Console, press Return
   
2. Once in Console app, expand the section /Library/Logs. Do not confuse it with ~/Library/Logs
3. Navigate to Acronis - ti_demon
4. Tree items with names, starting with ti_demon_ represent backup runs history (backup logs)
   
5. Logs' file names also include the date and time of when the backup task was started
6. Look throught the offered list or see just the most recent ti_demon_ items to review the backup history or find the details of a backup failure

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Method 2. Locating backup log files in Finder

Backup log files are written in plain text files which can be viewed in any text viewer or editor.

1. Open Finder window or select Go - Go to Folder... from the top menu
   
2. Navigate to /Library/Logs/Acronis/ti_demon or paste the path into 'Go to the folder' field, click Go to open the folder
   
3. Files with names, starting with ti_demon_ represent backup runs history (backup logs)
   
4. Logs' file names also include the date and time of when the backup task was started
5. Sort the files by date or name
6. Look throught the most recent files to review the backup history or find the details of a backup failure. Log files are in plain text format and can be viewed in any text viewer or editor.
   

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Analyzing logs

1. A backup log starts with the product and task info:
   <?xml version='1.0' encoding='UTF-8' ?>
   <log uuid='AB05C254-CAD6-4751-AF9A-2C3BD5A473E5' product='True Image' version='18.0' build='5539' task='375880D2-AE15-4F4E-A7E1-5611FF669B72'task_name='Test' >
2. Then operations are listed:
   <event level='2' module='100' code='2' time='1412956537' message='Operation Test started manually.' />
   <event level='2' module='100' code='0' time='1412956537' message='Operation description: Stage Description.' />
   <event level='2' module='316' code='0' time='1412956538' message='Operation: backup“ />
3. Then service information goes, just ignore it:
   <event level='2' module='515' code='0' time='1412956540' message='k:5539networkastorageclientaddress_resolver.cpp:81: DNS resolved: cloud-fes-eu1.acronis.com -> 85.25.240.173' />
4. Find the text error message
   <event level='4' module='23' code='2065' time='1412956544' message='Nothing to back up.' line_tag='0xC4A6B3A72E37E56E' >
5. <event level='4' module='316' code='5' time='1412956544' message='Operation has completed with errors.'line_tag='0x9F2C53C72E8BCDDE' >
6. Interpret the log, search the KB for error message and line tag.

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More information

Collecting SnapAPI logs
Collecting Scheduler log
Collecting MSI log. If the standard procedure fails, check in the %TEMP% folder for AcronisTrueImage.msi.txt

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